You show up to your shift on time and do your work. If you’re not sure what work you should be doing, you ask (not just go sit down). You complete your checklist- the only reason not to, would be due to being busy helping guests the whole time.
We like to be clear and upfront from the beginning. We have been running our volunteer program for half a decade now, and over the years we have found that the more info that is clarified and exchanged from the get go, the more we can avoid uncomfortable conversations later on down the line.
As it is the nature of volunteer programs, there is a constant rotation of staff training in and drifting out. We see the whole spectrum walk through our doors- New people eager to jump in, veteran workers hugging and crying on their way out. There are some that come who don’t fit in- and when that happens we usually realize that at the same time and part ways with no hard feelings. Only a handful of times over the years has our relationship with a volunteer came to a bitter end… and it almost always entailed some betrayal of trust, and was usually recognized pretty early on. We have a 1 week trial period to see how well someone is meshing with our program, not because we don’t trust them, but because we want to see if they’re on the same wave-length as ourselves- and more importantly, with this place. We strive to cultivate a particular feeling here- a feeling of community, of safety, of family. We’re not a party hostel, but we’re also not boring and lifeless. Drinking in our bar, should feel like drinking at your house with buddies on the weekend- some tunes, some great conversations… maybe some games, and a bit of a wild night every now and then- but nothing crazy. We want all the guests to feel like staying with us makes them ‘one of us’- which can be a unique gift to a solo-traveler. We don’t want to be in their face and fake nice, and we don’t want to ignore them and make their experience impersonal. We need people who get that, and jump in. We need people who are team players and gel well with the other workers. We don’t expect everyone to be BFF, but we do expect everyone to be respectful and supportive of the team. A ‘not my problem’ minimum effort attitude will not get anyone far here. Ok ok, I’m rambling. You get it. In closing I’ll just say that most people do beautifully here and love it- but on the slight chance that that’s not how it ends up, no hard feelings. There is a specific flavor that we have (that I’m try to describe) and it’s not everyone’s taste.